Record the pattern
Sketch the dry area and nearby heads. Note blocked spray, tilted heads and water hitting pavement. Take observations during ordinary conditions; a single windy cycle should not be the only evidence used to redesign a zone.
Focused adjustment or larger work
Ask which changes are adjustments, which require replacement parts and which involve moving heads or changing zone layout. A coverage assessment should explain the reason for each change rather than prescribing the same fix everywhere.
Define completion
Agree on the parts of the yard included and how the provider will demonstrate the adjusted pattern. Ask whether follow-up adjustments are available after you have watched several normal cycles.
Useful question
Can the dry area be corrected without increasing runoff or excessive watering elsewhere on the zone?